Terms of Service

GoHaramain is a marketplace that connects pilgrims with independent, verified travel agents offering Umrah and Hajj packages. The travel services in a package — such as flights, hotels, transport, ziyarat and visa processing — are provided by the agent who offers it. GoHaramain provides the platform, verifies agents, reviews packages before they go live and helps customers if something goes wrong. You book with and pay the agent directly — GoHaramain does not take payment for packages and is not a party to your booking with the agent.

• You must give accurate information when you register and keep it up to date.
• Keep your password secure. You are responsible for activity on your account.
• Accounts are personal — don’t share yours or create accounts for other people without their permission.
• We may suspend or close an account that is used for fraud, abuse or in breach of these terms.

• Tapping "Book This Package" or "Send Inquiry" opens a WhatsApp chat with the travel agent who offers the package. It is not a confirmed booking and nothing is charged at that point.
• The agent confirms availability, the final price, the hotels and the dates with you, and your booking is with that agent. Ask the agent to confirm these details in writing before you pay.
• Prices are set in Pakistani Rupees (PKR). Amounts shown in other currencies are approximate conversions for guidance only; you pay the PKR amount the agent confirms.
• Package details, availability and prices can change until the agent confirms your booking. Where a hotel is shown as "or similar", the agent may provide another hotel of the same star rating and a similar distance.

You pay the travel agent directly, using the payment method the agent gives you. GoHaramain does not collect, hold or refund payments for packages. Pay to the agent's business account rather than a personal one where you can, and keep every payment receipt and the agent's written confirmation.

• You must provide accurate traveller details and documents, with names exactly as they appear on each passport.
• Passports should be valid for at least 8 months after the travel date.
• Visas are issued at the discretion of the relevant authorities. Neither GoHaramain nor the agent can guarantee that a visa will be granted, and processing times are estimates.
• You are responsible for making sure each traveller meets the entry, health and travel requirements that apply to them.

Whether a booking can be changed or cancelled, and whether any refund is due, depends on the package, the agent's cancellation terms and costs already committed on your behalf — for example flight tickets, visa fees and hotel reservations. Ask your agent for their cancellation terms before you pay, and contact the agent as early as possible if you need to change or cancel. If the agent does not respond, contact our support team with your GoHaramain reference number and we will follow up with them.

When you send a custom request, agents may respond with offers, which our team reviews before they are shown to you. Offers are valid for a limited time and are subject to availability until your booking is confirmed.

The Apply for Visa service is subject to the fee per applicant shown on the application page. Submitting an application does not guarantee a visa. Whether any part of the fee can be refunded depends on how far the application has progressed; our team will confirm this if you ask.

If what you received did not match what the agent agreed, contact our support team with your GoHaramain reference number, details and any evidence. We will review it, follow up with the agent and keep you informed, and we may warn, suspend or remove agents who mislead customers. The agent remains responsible for providing the services in the package and for any refund due under their terms.

Reviews must be honest, based on your own trip, and free of offensive, misleading or personal information. We may remove content that breaks these rules. By posting a review you allow us to display it on GoHaramain.

Referral credit is awarded under the rules shown on the Referral Program page. It can be used towards a future booking, is applied by our team when that booking is confirmed, and can cover at most 10% of the booking's value. Credit cannot be exchanged for cash. Affiliate membership is subject to approval and the commission terms shown in your affiliate dashboard. We may withhold or remove credit and commission obtained through self-referrals, fake accounts or other misuse.

Agents who list on GoHaramain must be verified, must describe their packages accurately and must deliver the services they sell. Agents must honour the details and prices in their listings when customers contact them through GoHaramain, and respond to those customers promptly. Additional terms for agents apply to listings, leads and fees.

You must not use GoHaramain to:

• commit fraud, impersonate anyone or provide false documents;
• interfere with the platform, attempt to access accounts or data that are not yours, or copy content at scale;
• harass other users, agents or our staff.

We work hard to keep the platform accurate and available, but it is provided "as is". To the extent the law allows, GoHaramain is not liable for the acts or omissions of agents, airlines, hotels, transport providers or government authorities, or for events outside our reasonable control. Nothing in these terms limits any liability that cannot be limited by law.

We may update these terms from time to time. The date at the top shows when they last changed. If a change is significant we will let you know through the platform. Bookings already confirmed are governed by the terms in place when they were made.

Questions about these terms can be sent to our support team. See also our Privacy Policy.