Company
Help Center
Find what you need below, or get in touch with our support team.
Talk to the GoHaramain team
Our support team is on WhatsApp at +92 302 1401777. If you have an account, you can also send an inquiry from any package page and follow the conversation in Messages.
Common tasks
Track a booking
See the status of each trip and add traveller documents.
Open My Trips →
Ask about a package
Follow the conversations from inquiries you have sent.
Open Messages →
Custom requests
View offers from agents on your custom requests.
Open Quotations →
Visa only
Apply for an Umrah visa without booking a package.
Apply for Visa →
Referrals and credit
Share your referral link and see your wallet balance.
Open Referrals →
Reset your password
Get a link to set a new password.
Reset password →
Problem with a trip?
If a completed or cancelled booking didn't match what was promised, open it in My Trips and choose Raise dispute. Add as much detail as you can and upload photos or documents as evidence. Our team reviews every dispute and follows up with the agent.
If you are travelling right now and need help urgently, message us on WhatsApp.
More answers
See GoHaramain Answers for common questions, and How GoHaramain Works for the booking process step by step.