GoHaramain Answers

Licensed travel agents who have applied to GoHaramain and been verified by our team. Each package is also reviewed before it goes live.

WhatsApp opens with a message to the travel agent who offers the package, including the package link and a GoHaramain reference number so they know where you found them. Nothing is charged at this point — the agent confirms availability and the final price with you.

Yes. You can message as many agents as you like and compare what they offer. If an agent doesn’t reply or something goes wrong, contact our support team and quote the reference number from your message.

Send a custom request from the home page with your dates, travellers, hotel preferences and budget. Verified agents send offers built around it and you choose the one you want.

You pay the travel agent directly, using the payment details they give you once they have confirmed your booking. GoHaramain does not take payment for packages. Ask the agent to confirm the price, hotels and dates in writing before you pay, and keep your receipt.

Credit from the Referral Program is held in your wallet. When our team confirms your next booking, they take it off the amount you pay, so your bank transfer is already reduced. Credit can cover up to 10% of a booking's value; any remaining balance stays in your wallet for a later booking.

Packages are priced in Pakistani Rupees. The currency selector shows an approximate conversion to help you compare; the amount you pay is the PKR price your agent confirms.

A passport valid for at least 8 months after your travel date, a recent passport-size photo and a copy of the passport bio page. Pakistani nationals also need their CNIC number.

Yes — use Apply for Visa. You can apply for several travellers in one application; typical processing is 3–5 working days.

Yes, until your agent has approved the documents. After that, contact our support team and we will help.

Contact our support team with the GoHaramain reference number from your WhatsApp message, what happened and any receipts or messages as evidence. Our team reviews every complaint, follows up with the agent and keeps you updated.

Open the completed trip in My Trips and choose Leave review. Only customers who booked through GoHaramain can review a package.

Use Forgot password on the sign-in screen and we will send you a reset link.

Invite friends through the Referral Program, or apply to the Affiliate Program to earn commission on bookings you refer. Travel agents can apply to become an agent.