Privacy Policy

Information you give us:

• Account details — your name, email address and phone number.
• Traveller details — names, dates of birth, gender, marital status, nationality, place of birth, CNIC or national ID number, occupation and passport details.
• Documents — passport-size photos and copies of passport bio pages.
• Booking information — the packages you book or ask about, travel dates, number of travellers and special requests.
• Payment proof — the transfer receipt and transaction reference you share. We do not collect card details.
• Messages and content — inquiries, custom requests, dispute details and evidence, reviews, and your conversations with our support team, including on WhatsApp.
• Program details — for affiliates and agents, the application details and bank account details needed to pay commission or earnings.

Information collected automatically:

• Technical information such as your IP address, browser and device, used to keep accounts secure and to prevent referral and affiliate fraud.
• Sign-in cookies that keep you logged in, and settings stored in your browser such as your chosen currency, saved form drafts and a referral code from an invite link.
• How you use GoHaramain — the pages and packages you view, how long you spend on them, and actions such as searches, filters, comparisons and saves. This is linked to a random identifier stored in your browser (not your IP address), and to your account once you sign in. You can turn this off (see section 7).
• When you press Book or Inquire on a package — which package and agent, when, and the room type and price you were looking at.

• To create and manage your account and bookings.
• To put you in touch with the travel agent behind a package you choose to contact, and to keep a record of those requests so we can follow up on agents' service.
• To pass the details needed to deliver your trip to the agent fulfilling it, and to process visa applications.
• To verify payments and prevent fraud.
• To send you updates about your bookings, requests and account, in the app and by WhatsApp or email.
• To provide customer support and resolve disputes.
• To run the Referral and Affiliate Programs.
• To understand which packages and features travellers find useful, report on how agents' listings perform, and improve GoHaramain.
• To meet our legal and accounting obligations.

• Travel agents you contact. Pressing Book or Inquire on a package opens WhatsApp so you can message that package's agent directly — the agent will see your WhatsApp number and name and whatever you send them. We do not give agents your email address or the details in your account.
• The travel agent fulfilling your booking receives the traveller and trip details they need.
• Visa and government authorities, where needed to process visas and travel.
• Service providers who help us run GoHaramain — for example hosting, messaging (including WhatsApp) and email — under obligations to protect your information.
• Authorities or others where required by law, or to protect the rights and safety of our users and GoHaramain.

We do not sell your personal information.

Passport copies, photos, payment proofs and dispute evidence are stored privately and are only available to signed-in users with a reason to see them, never through public links. Access within our team is limited by role.

We keep your information for as long as your account is open and as long as needed to provide your bookings, resolve disputes, and meet legal, tax and accounting requirements. After that we delete or anonymise it.

• You can view and update your personal details from your profile.
• You can ask us for a copy of the information we hold about you, or ask us to correct or delete it.
• You can ask us to close your account. Some records may need to be kept for legal or accounting reasons.

To make a request, contact our support team.

We use cookies to keep you signed in, and your browser's local storage for settings such as your currency and saved drafts. We also run our own analytics: a random identifier in local storage lets us count visits and see how GoHaramain is used. This data stays with GoHaramain — we do not use third-party advertising or analytics trackers, and we do not sell it. If your browser sends a Global Privacy Control or Do Not Track signal, we don't collect it.

Accounts are for adults. A parent or guardian can include children as travellers in a booking and is responsible for providing their details.

Our service providers may store or process information outside Pakistan. Where they do, we take steps to make sure it remains protected.

We may update this policy from time to time. The date at the top shows when it last changed, and we will let you know through the platform about significant changes.

Questions about this policy or your information can be sent to our support team. See also our Terms of Service.